The terms “We,” “Us,” “Our,” and “Company” refer to Lora mattress, while “Visitor” and “User” denote individuals using this website.

This page outlines the Terms and Conditions that apply to your visit to this website (“https://loramattress.in/”). We ask that you read this carefully. If you do not agree with these Terms and Conditions, please exit the site. The Company, along with its divisions, subsidiaries, and associated companies—both in India and abroad—retains the right to modify these Terms and Conditions at any time by updating this notice. We recommend checking this page periodically to stay informed about the Terms and Conditions, as they are applicable to all users of this Website.

USE OF CONTENT

All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.

You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.

GUIDELINES FOR WEBSITE USE

(A) Security Guidelines

Visitors are strictly prohibited from engaging in activities that compromise the security of the website. This includes, but is not limited to:
1. Accessing data that is not meant for them or logging into servers or accounts for which they do not have authorization.
2. Attempting to probe, scan, or test system vulnerabilities or circumvent security measures without proper permission.
3. Interfering with the services provided to any user, host, or network. This encompasses actions such as submitting viruses, overwhelming the site, or other malicious acts.
4. Sending unsolicited emails, including promotional content or advertisements for any products or services.

Engaging in any of these security breaches may lead to civil or criminal repercussions. Our business, along with its affiliates, reserves the right to investigate suspected violations and may collaborate with law enforcement to take appropriate action against those responsible.

(B) General Conduct Guidelines

Users must refrain from using the website to transmit, distribute, store, or destroy any material that:
(a) Could promote or incite illegal behavior or violate any applicable laws or regulations.
(b) Infringes upon the copyright, trademark, trade secret, or any other intellectual property rights of others, or violates privacy or personal rights.
(c) Is libelous, defamatory, pornographic, profane, obscene, threatening, abusive, or hateful.

These guidelines are in place to ensure a safe and respectful environment for all users.

INDEMNITY

The User agrees to indemnify and hold the Company, along with its officers, directors, employees, and agents, harmless from any claims, actions, demands, liabilities, losses, or damages that may arise from their use of the (“https://loramattress.in/”) or any breach of the terms.

LIABILITY

By using this service, you agree that the Company, along with its affiliated companies, directors, officers, and employees, will not be held responsible for any damages—whether direct, indirect, incidental, special, consequential, or exemplary—that may arise from your use or inability to use the service. This includes, but is not limited to, costs incurred in obtaining substitute goods or services, any goods, data, or information acquired via the service, messages received, or transactions made. Additionally, the Company is not liable for unauthorized access or changes to your data or transmissions or any other issues related to the service. This applies even if you have been advised of the potential for such damages, including losses concerning profits, use, or other intangible assets.

You also acknowledge that the Company will not bear responsibility for any damages resulting from interruptions, suspensions, or terminations of the service, regardless of whether such actions were justified, negligent, intentional, inadvertent, or otherwise. Furthermore, the Company is not liable for any statements or actions of third parties in relation to the service. Ultimately, in no scenario will Company’s total liability to you exceed the total amount you have paid to Company that directly relates to any claims made.

DISCLAIMER OF CONSEQUENTIAL DAMAGES

Under no circumstances shall Company or any affiliated parties, organizations, or entities associated with our brand be held liable for any damages of any kind. This includes, but is not limited to, incidental and consequential damages, lost profits, damage to your computer hardware, loss of data, or any business interruptions that may arise from using or being unable to use the Website and its materials. This applies regardless of the legal basis—be it warranty, contract, tort, or any other theory—and even if the possibility of such damages was communicated to us prior to their occurrence.

TERMS AND CONDITIONS FOR NON-RETURNABLE PRODUCTS

If you’ve received a product that is damaged, defective, or not as described, please reach out to our customer care team at +919072616363 to initiate a replacement request.

We offer one (1) replacement in the rare case your product is damaged. To process your request, kindly provide clear photos and videos of the damage within 3 days of receiving the item. Please note that if you do not raise your complaint within 3 working days, we will not be able to process any replacements.

For us to successfully pick up the product, please ensure the following conditions are met:

– The product must be correct and complete, including the original brand/product ID, undetached MRP tag, original packaging, and any included freebies and accessories.
– The product should be unused, undamaged, and in its original condition with no stains, scratches, tears, or holes. Additionally, all quality check seals, return tags, and warranty seals (if applicable) must be intact and untampered.

Once we have successfully received the original product, we will dispatch the new item to you.