The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to Lora Mattress Pvt Ltd, and the terms “You” /”Your” / “Yourself” refer to the users.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.

This Privacy Policy serves as a binding agreement between you and Lora Mattress (as detailed below). It will become effective once you accept these terms—whether directly by accessing the website, through your usage of our website, or by any other method.

This document is created in line with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the Information Technology Act, 2000. It is designed to inform you about our practices regarding the collection, use, storage, and transfer of any sensitive personal data or information.

Please take a moment to review this Privacy Policy. By using the Website, you acknowledge that you understand, agree to, and consent to this Privacy Policy. If you disagree with any part of it, we kindly ask that you refrain from using the Website.

By sharing your Information with us or utilizing the services offered on the Website, you consent to the collection, storage, processing, and transfer of both your Personal Information and Non-Personal Information as outlined in this Privacy Policy. You also agree that this collection and handling of your Information will not result in any loss or wrongful gain to you or anyone else.

USER INFORMATION

To access some services on our website, you’ll need to provide specific information during the registration process. This includes: a) your name, b) email address, c) gender, d) age, e) PIN code, f) credit/debit card information, g) medical records and history, h) sexual orientation, i) biometric details, j) password, and possibly your occupation and interests. The information you share helps us enhance our site and offer a more user-friendly experience.

The information required can vary depending on the service you’re using. We may utilize the information you provide to maintain, protect, and improve our offerings—including our advertising services—and to develop new services.

Please note that any information that is freely accessible in the public domain, or provided under the Right to Information Act, 2005, or relevant legislation active at the time, will not be classified as sensitive.

COOKIES

To enhance the responsiveness of our sites for all users, we utilize “cookies” and similar technology to gather information. This allows us to assign a unique, random number as a User Identification (User ID) to better understand each visitor’s individual interests based on the identified device they’re using. Unless you choose to identify yourself voluntarily—like through registration—we won’t know who you are, even though we might assign a cookie to your device. The only personal information a cookie can hold is what you provide, such as when you request our Personalized Horoscope. Importantly, a cookie cannot access data stored on your hard drive. Our advertisers might also place cookies on your browser when you interact with their ads, a practice that is beyond our control.

When you visit our site, our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address. This IP address is a digital identifier that helps computers send data to you, such as the web pages you access. However, your IP address does not pinpoint your personal identity. We use this information solely to deliver our web pages to you upon request, personalize our site to align with user interests, measure site traffic, and inform advertisers about the general geographic locations of our visitors.

LINKS TO OTHER SITES

Our privacy policy covers the practices specifically for our website. We also provide links to other sites that are not under our control. We want to make it clear that we are not responsible for how you use these external websites.

INFORMATION SHARING

We take your privacy seriously and will only share your sensitive personal information with third parties without your prior consent in specific situations:

(a) If required by law or directed by any court or governmental body, we may disclose your information. This could include situations where verification of identity is needed, or in cases involving the prevention, detection, or investigation of incidents, including cyber issues, as well as for prosecution and penalties of offenses. Such disclosures are made in good faith with the understanding that they are necessary for enforcing these Terms and complying with applicable laws and regulations.

(b) We may share information within our group of companies, including officers and employees, for the purpose of processing personal information on our behalf. Rest assured, we ensure that these recipients agree to handle your information according to our instructions and in line with this Privacy Policy, adhering to all relevant confidentiality and security measures.

INFORMATION SECURITY

We are committed to safeguarding your data from unauthorized access and unexpected changes. To ensure this, we conduct thorough internal reviews of our data collection, storage, and processing practices. This includes implementing robust security measures such as encryption and physical protections to prevent unauthorized access to the systems where personal data is stored.

All information collected through our Website is securely housed in a controlled database, with servers that are protected by firewalls. Access to these servers is strictly password-protected and limited to authorized personnel only. While we strive to maintain high security standards, it’s important to note that no security system can be completely foolproof. We cannot provide an absolute guarantee for the security of our database, nor can we assure you that the information you send us online will not be intercepted during transmission. Additionally, any information shared in our discussion areas is accessible to anyone with Internet access.

As the digital landscape continuously evolves, we may update our Privacy Policy from time to time to reflect necessary changes. Rest assured, any information we collect will always be used in accordance with the policy that was in place at the time of collection, regardless of future updates.

GRIEVANCE REDRESSAL

 If you have any complaints, concerns, or issues regarding content, comments, or breaches of these terms, please reach out immediately to the designated Grievance Officer. You can do so in writing or via email, using your electronic signature. Contact the Grievance Officer at Lora Mattress Pvt Ltd, Chettepediaka, Navolimattom Rd, Meenkunnam, Muvattupuzha, Ernakulam, Kerala, India – 686667